TERMS & CONDITIONS
When using the site, the customer agrees to its conditions of use.
VPLAB does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.
To be able to place an order, the customer will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.
The customer has to register a personal account on the web site to make an order. This can be done by filling a form in the section “Sing in”.
If the customer wishes to verify the data submitted to VPLab, this can be done by accessing his/her personal account by entering personal login and password inside the section “Profile”.
At all times, customer login information is to be stored in a safe place. The customer will be held responsible for all orders and activity forthcoming from his/her account.
We do not recommend saving the password in the browser, where it and other personal information can be accessed by others with access to the same computer.
We use a server certificate, also known as a digital certificate, that guarantees our identity, as well as SSL (Secure Sockets Layer) encryption of transmitted data.
It is possible for the customer to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.
VPLab does not store any customer payment information and card details.
VPLab reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.
3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the customer's identity, resorting in real time to the credit card issuer. The issuer validates the customer's identity and informs the store system that the card being used is legitimate.
The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the 'Verified by Visa' designation, and by Mastercard, with the 'SecureCode' designation.
After selecting the credit card payment option and clicking on 'Continue', the customer is directed to the secure TransactPro Payment Service Provider where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. Finally, clicking on the button 'Process' will set the transaction in motion. If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the customer to contact his/her bank or credit card issuer for further information.
Once the payment is finalized, the amount will be charged from the customer's credit card account. If, for any reason, it proves necessary to cancel the order, whether completely or partially, we will reimburse the corresponding amount within a maximum term of 5 working days. The transaction will show on the customer's credit card extract after 2 working days, counting from the reimbursement date.
To protect our customers from potential frauds, we may ask for additional information to facilitate the payment's assessment. If such a request is made but we fail to get a reply within 3 business days, we will cancel the order and proceed to reimburse the payment.
PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.
By choosing this option, the customer will not need to access the PayPal website when checking out future orders. The payment will automatically be charged from the PayPal account used to subscribe to this option.
At any time, the client can access his/her PayPal account on www.paypal.com and cancel this service. To do so, he/she must go to Profile > My Money > My preapproved payments. A list of all preapproved payments will be displayed, and from there the client can simply cancel the payment option associated to VPLab Nutrition.
VPLab does not keep any PayPal account login information of the client.
We take all the necessary precautions to ensure that all details, descriptions and prices of the products on our website are correct. Nevertheless, situations may occur in which information regarding products, including prices and promotions, is not correctly published. In cases like these, we reserve the right not to process orders containing such products. If a client places an order for these products, they will be contacted by our Customer Service, informing them that the order cannot be shipped.
Orders may also be rejected due to other reasons, such as:
- a product being out of stock
- inability to obtain payment authorisation
- the order is considered to be fraudulent
All products, campaigns, promotions and offers are limited to the available stock and/or stock allocated for the campaign in question.
We will do everything in our power to keep the customer's order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information he/she provided by accessing or ordering from our website.
VPLab Nutrition reserves the right to change prices at any time, without prior notice. Payments are always charged in Euros, even though prices may be displayed in other currencies. Some banks may charge currency conversion rates. VPLab has no control over this matter and therefore assumes no responsibility for it.
The products, information, services and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided on any linked site, are solely provided for informational purposes in order to facilitate possible discussions with healthcare professionals regarding treatment. The information provided on this site and linked sites, including, but not limited to, information relating to medical and health conditions, products and treatments, is only provided in summary or aggregate form. This information is not intended as a substitute for advice from the client's physician or another healthcare professional, or any information contained on or inside any product label or packaging. Before purchasing or using any product, information or service provided on or via this site, including, but not limited to, any product, information or service provided on any linked site, the customer should contact a healthcare professional.
The customer should not use the information on this site for diagnosis or treatment of any health problem, or for prescription of any medication or other treatment. At all times, the customer should consult his/her physician or other healthcare professional, and carefully read all of the information provided by the manufacturer of a product, as well as the information on or inside any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way one person reacts to a particular product may be significantly different from how other people react to this product.
SUGGESTIONS & COMPLAINTS
Our customers' opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a customer is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our VPLab team.
In the event that the customer has received a defective or damaged item, or an item different from the one actually ordered, it will be required to attach a video to the complaint, or at least a few photographs, that clearly show the problem that is the cause for the complaint, as well as the state of the box in which the order was delivered.