CANCELLATION & EXCHANGE POLICY
The customer can cancel the order by sending e-mail to firstname.lastname@example.org as long as it has not yet been shipped. To find an order status, click on "Profile" and then on "Order History". The order status the customer can find in the column "Status". Once the order is cancelled, the customer will receive a confirmation message and the order status will be changed.
Order cancellation is only possible via the previously described procedure. Any cancellation request made by any other means will not be fulfilled.
The client will have to return the item(s), request the respective reimbursement, and subsequently place a new order. The entire return process is described in detail in the section “Delivery & Returns”.